Get Platinum Support.

With business agility more critical than ever, companies can’t afford downtime. That’s why most Coppertree customers choose Platinum support. It’s our top-tier support level, packed with benefits like 24x7x365 support hours, our fastest SLAs available and priority issue resolution — so your issues skip to the front of the line.

Which support tier is right for you?

Support hoursBusiness hours (9×5)Extended hours (12×6)Always on (24×7)
Support accessOnlineOnlineOnline and phone
Initial response time24 hrs4 hrs1 hr
Priority issue resolutionBusiness hoursBusiness hoursContinuous
Annual allowance12 tickets24 ticketsUnlimited

Access to Services



Professional Services
Customer Success Program
Fully Managed Service

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